Submit a Request

To get assistance please use the contact form below. We will review your request and get back to you shortly.

Please note usually it takes 2-3 hours to get a response but sometimes there can be a delay up to 24 hours. It depends on the number of tickets in queue.

Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT

Item Support DOES include:

  • Availability of the support team to answer questions
  • Answering technical questions about the item’s features
  • Assistance with reported bugs and issues
  • Help with included third party assets

Item Support DOES NOT include:

  • WordPress customization services (paid service)
  • WordPress installation services (paid service)
  • Hosting, server environment, or software
  • Help & Support for non-bundled 3rd party WordPress plugins

Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT (the support is limited on weekends)