Submit a Request

Please use the contact form below to request assistance. We aim to review your inquiry promptly and respond within 2-3 hours.

However, during peak times, response times may extend up to 24 hours due to the volume of requests in queue.
Thank you for your patience and understanding.

Item Support DOES include:

  • Availability of the support team to answer questions
  • Answering technical questions about the item’s features
  • Assistance with reported bugs and issues
  • Help with included third party assets

Item Support DOES NOT include:

  • WordPress customization services (paid service)
  • WordPress installation services (paid service)
  • Hosting, server environment, or software
  • Help & Support for non-bundled 3rd party WordPress plugins

Working Hours (Mon-Fri): 10 A.M – 8 P.M. GMT (the support is limited on weekends)